I know many of you will work summer jobs in offices, retail stores and food companies. Please treat customers or clients the same as you’d like to be treated when you’re buying food or clothing. I’ve had retail gigs at Bloomingdale’s, Tiffany & Co., Burlington Coat Factory and my first job was at a fast food place; I’m speaking from the experience of working on the other side. If you present a positive attitude, the company may invite you back for another summer or as a part-time worker during the school year.
Here are tips for giving customers a great customer service experience:
- Smile when greeting customers. Act as if you are thankful for jobs (in this economy, some people don’t have them).
- Say “Please” and “Thank You,” when speaking to customer. Ask if they need any help in the store.
- Don’t talk about your personal business or complain in front of a customer. No one wants to hear about your relationship drama or how much you hate your boss.
- Know your product. If a customer asks about a dress size or what’s in certain foods, you should be able to answer it. If you don’t know the answer, tell them you will check and get back to them. Managers can also help with customer questions.
- Give clear directions of where an item is in the store. If a customer is having a problem finding something in the store, walk them to the area or give them exact directions. “Somewhere over there,” is not the best way to answer. Customers can get frustrated and leave.
- Speak in a professional manner. You can speak “slang” or use other language with your friends. Not speaking properly may turn off customers and give them a negative impression of you.